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ORDER NOW FOR THE HOLIDAYS. RETURNS ACCEPTED UNTIL JANUARY 21, 2012. Return & Exchanges
Please Email Us for a RMA number (return merchandise authorization). Please include your order number with your request. Without your order number, we cannot create a RMA number. Returns will not be accepted without a RMA number.
If you experience a problem, question or concern, please Contact Us immediately.
Defective Product Return Policy
If you receive an item that is defective, please Contact Us within 15 days of item receipt. Defective items can be returned for replacement or repair. Expressions of Time will facilitate product replacement to reduce impact to the customer. In most cases, a replacement item will be shipped, with a pre-paid return shipping label and instructions for return of the defective item. Unless instructed otherwise, defective products should not be returned to Expressions of Time directly. This will only delay replacement.
After 15 days, please follow manufacturer's warranty for product replacement/repair. If you receive an item that does not include a copy of the manufacturer's warranty, you can view manufacturer warranty information on our site by going to Warranty Information.
Return Policy
- Unless otherwise stated, all non-defective merchandise may be returned within 30 days from time of purchase.
- Please Email Us for a return merchandise authorization (RMA#). Returns will not be accepted without a RMA number.
- Returns must be shipped within 5 business days of receiving your return authorization (RMA#). Returns not shipped within 5 business days of receiving your RMA# will not be accepted. Due to security features, credit card information is not retained in our system for more than 60 days, preventing us from submitting refunds if returns are not received within a reasonable amount of time.
- All returns must be in 'as received' condition and include all original packaging, warranty cards and manuals.
- Items that are not in 'as received' condition will not be accepted.
- Please mail your package in a prepaid, insured, traceable method. Include a note with your original order number and reason for return. Unless instructed otherwise, mail the package to the address below.
- Refunds for items returned within the return policy period will be credited in the same form as the original payment type.
- Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
- The original shipping and handling charges are not refundable.
- Refunds cannot be processed for any amount greater than the original amount paid.
- Shipping and handling is reimbursed for defective items only, if returned for a replacement.
- Never hand write anything on the outside of original manufacturer's packaging. If an item is shipped in only the original manufacturer's packaging, you may affix a label in the same location as the original shipping label. Do not hand write addresses or RMA numbers on the exterior of the box. This information will be on the shipping label so writing on the box is completely unnecessary.
Return Shipping Address
Expressions of Time
Returns
RMA# (ENTER RAM# HERE)
3103 Kingsridge Manor Dr.
St. Louis, MO 63129
Return Exceptions
The following items may be returned within 15 days of delivery if they have not been removed from their original packaging. These items cannot be returned once they have been unboxed.
- Howard Miller Grandfather and Floor Clocks
- Howard Miller Wine & Bar Furnishings
- Howard Miller Curio Cabinets
Engraved items are not returnable.
Restocking Fees
With the exception of the following, Expressions of Time does not charge a restocking fee.
- Howard Miller Grandfather and Floor Clocks - 15% restocking fee
- Howard Miller Wine & Bar Furnishings - 15% restocking fee
- Howard Miller Curio Cabinets - 15% restocking fee
- Special order items are subject to a 25% restocking fee
Refund Policy
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