Return & Exchanges
Please Email Us for a return authorization. Returns will not be accepted without a return authorization number.
If you experience a problem, question or concern, please Contact Us immediately.
Defective Product Return Policy
If you receive an item that is defective, please Contact Us within 15 days of item receipt. Defective items can be returned for replacement or repair. Expressions of Time will facilitate product replacement to reduce impact to the customer. In most cases, a replacement item will be shipped, with a pre-paid return shipping label and instructions for return of the defective item. Unless instructed otherwise, defective products should not be returned to Expressions of Time directly. This will only delay replacement.
After 15 days, please follow manufacturer's warranty for product replacement/repair. If you receive an item that does not include a copy of the manufacturer's warranty, you can view manufacturer warranty information on our site by going to Warranty Information.
Return Policy
Unless otherwise stated, all non-defective merchandise may be returned within 30 days from time of purchase.
Please Email Us for a return authorization. Returns will not be accepted without a return authorization number.
All returns must be in 'as received' condition and include all original packaging, warranty cards and manuals.
Never hand write anything on the outside of original manufacturer's packaging. If an item is shipped in only the original manufacturer's packaging, you may affix a label in the same location as the original shipping label.
Items that are not in 'as received' condition will not be accepted.
Please mail your package in a prepaid, insured, traceable method. Include a note with your original order number and reason for return. Unless instructed otherwise, mail the package to the address below.
Expressions of Time
Returns
RMA#
3103 Kingsridge Manor Drive
St. Louis, MO 63129
The following items may be returned within 15 days of delivery if they have not been removed from their original packaging. These items cannot be returned once they have been unboxed.
- Howard Miller Grandfather and Floor Clocks
- Howard Miller Wine & Bar Furnishings
- Howard Miller Curio Cabinets
Please Contact Us for a return authorization. Returns will not be accepted without a return authorization number.
Restocking Fees
With the exception of the following, Expressions of Time does not charge a restocking fee.
- Howard Miller Grandfather and Floor Clocks - 15% restocking fee
- Howard Miller Wine & Bar Furnishings - 15% restocking fee
- Howard Miller Curio Cabinets - 15% restocking fee
- Special order items are subject to a 25% restocking fee
Refund Policy
Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
The original shipping and handling charges are not refundable. Refunds cannot be processed for any amount greater than the original amount paid. Shipping and handling is reimbursed for defective items only, if returned for a replacement.
Please allow 7-10 days from time return is received by Expressions of Time for refund to be processed. All items must be verified to be in original, working condition.
Free Shipping Refund Policy
- Refunds for items returned within the return policy period will be credited in the same form as the original payment type.
- Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
- The original shipping and handling charges are not refundable.
- Refunds cannot be processed for any amount greater than the original amount paid.
- Shipping and handling is reimbursed for defective items only, if returned for a replacement.
- Return of products voids the free shipping offer.
- Refunds will be less our actual shipping fees.
***Policies are subject to change without notice***